1. About this policy
Nirel Agrisciences operates the digital platform behind each retailer's branded app. The app a farmer or retailer uses is their retailer's own branded app, built and maintained by Nirel Agrisciences. This Service Delivery Policy explains how Nirel's services are delivered. Nirel's services are digital, and any goods are provided in person by the farmer's trusted retailer — Nirel does not undertake any physical shipping or courier delivery. Registered address: Door No.546, Maanjolai, Kizhakke Mathrampallam, Ward 6 Meenkara, Govindapuram, Muthalamada, Palakkad District, Kerala – 678507. Phone: 75983 78583. Email: office@nirelagri.com.
2. Our services
Nirel provides digital agricultural advisory (crop advisory, satellite field monitoring, plant health diagnosis, weather alerts, and market price information), a record of the farmer's prepaid purchase advance held by the farmer's trusted retailer, orchestration of the farmer's recurring contributions, and in-app notifications and statements. Nirel is a technology, advisory and record-keeping platform. Nirel does not sell agricultural inputs, does not hold customer funds, and does not deliver goods.
3. How digital services are delivered
- Access to the retailer's branded app and its advisory services is delivered electronically and is available as soon as the farmer or retailer has completed enrollment and signed in.
- Advisory content, alerts and weekly statements are delivered inside the app on their applicable schedule.
- A farmer's contribution is added to the farmer's advance record after the corresponding payment has been successfully processed — usually on the same day an autopay debit succeeds. Where a bank mandate (e-NACH) is used, confirmation may take up to 24 to 48 hours, in line with standard banking timelines.
- No fee is charged for access to the app itself. Any applicable charges are shown clearly within the app before they apply.
4. The prepaid purchase advance
A farmer's weekly contributions add to the farmer's prepaid purchase advance, held by the farmer's trusted retailer. The advance can be used only towards agricultural inputs at that retailer's shop, once the accumulated advance reaches the redemption threshold shown in the app.
5. Redemption and handover of goods (in store)
Redemption takes place in person at the retailer's shop. Seeds, fertilisers, crop-protection products and other agricultural inputs are selected, provided and handed over by the retailer directly to the farmer at the shop. The supply of goods — their availability, quality, pricing and any warranty — is a matter between the farmer and the farmer's trusted retailer. Nirel records the advance and the redemption but is not the seller of the goods.
6. No physical shipping
Because Nirel's services are digital and all redemption is completed in person at the retailer's shop, Nirel does not provide any physical shipping, courier or logistics service, and Nirel does not charge any shipping fee.
7. If a digital service is disrupted
Access to a digital service may be disrupted from time to time. If a farmer or retailer is unable to access the app, or a scheduled advisory or statement is not delivered, please contact us using the details below and we will restore access or re-deliver the affected digital service.
8. Related policies and governing law
This policy should be read together with our Privacy Policy, Terms & Conditions and Refund & Cancellation Policy. Any dispute is subject to the jurisdiction of the courts at Palakkad, Kerala.
9. Contact
Phone 75983 78583, email office@nirelagri.com, or the registered address above.