1. Cancelling the weekly autopay (Full Service)
A farmer may cancel the weekly autopay at any time — through the retailer, or by contacting Nirel at 75983 78583 / office@nirelagri.com. Cancellation stops future debits from the next cycle. No cancellation charge applies.
2. The advance after cancellation
The accumulated advance remains the farmer's, held with the farmer's trusted retailer. After cancelling the autopay, the farmer can continue to use the remaining advance for purchases at that retailer's shop until it is fully used. Cancelling the autopay does not take away the advance already built.
3. Refunds of the advance
The advance is a prepayment held with the farmer's trusted retailer towards purchases at that retailer's shop. Nirel's collection from each debit is limited to the platform and advisory charge only; Nirel does not hold the advance and does not refund it. Any matter concerning the advance — its use, settlement, or return in any special circumstance — is between the farmer and the farmer's trusted retailer.
4. Wrong or disputed debit
If an amount was debited without authorisation, or a debit went wrong, the account holder should inform Nirel within 7 days at 75983 78583 / office@nirelagri.com. Verified erroneous debits will be reversed to the same account through the payment gateway, normally within 7–10 working days of verification.
4A. Disputes about goods
Any matter concerning goods purchased at the shop — quality, price, exchange, or return — is between the farmer and the farmer's trusted retailer, following the retailer's own shop practice. Such matters are outside this policy, which covers only platform payments.
5. Advisory-Only subscription (₹30 per month)
A farmer may cancel at any time; debits stop from the next month. Services continue until the end of the month already paid. Amounts already debited for a completed or running month are not refunded, since the service for that month has been provided.
6. Retailer-sponsored advisory
A retailer may end a sponsorship at any time; sponsored farmers keep the services until the end of the period already paid. Sponsorship amounts already debited are not refunded for the same reason as above.
7. Failed debits
If a scheduled debit fails, nothing is charged and nothing is owed — the cycle is simply skipped. There is no penalty and no catch-up amount.
8. Contact
Nirel Agrisciences, Door No.546, Maanjolai, Kizhakke Mathrampallam, Ward 6 Meenkara, Govindapuram, Muthalamada, Palakkad District, Kerala – 678507. Phone: 75983 78583. Email: office@nirelagri.com.